Frequently Asked Questions
Everything you need to know about our websites, backend systems, ongoing support, and how we work.
general question
Learn more about Milos Web Des, how we work, what to expect during your project, and how we help local businesses build a stronger digital presence.
We build conversion-focused websites and backend systems for local businesses. Depending on your needs, we can provide a professional website on its own or connect it to CRM, automation, booking, follow-up, and reputation management tools.
We primarily work with local service businesses that want a stronger online presence and a better system for capturing and managing potential customers.
We look beyond how a website looks. Our focus is on the complete customer journey—from the moment someone visits your website to contacting your business, receiving follow-up, booking, and becoming a customer.
Milos Web Des is based in Slovenia and works with businesses internationally.
We start by learning about your business, services, customers, and goals. From there, we plan and build your website and, if selected, configure the backend systems around the way your business operates.
Most websites can be completed within a few weeks. The exact timeline depends on the size of the project, required functionality, integrations, and how quickly we receive the necessary content and feedback.
You can provide your existing content, or we can help structure and refine it around your services and customer journey. We'll determine exactly what's needed before development begins.
No. No website, CRM, or automation system can honestly guarantee a specific number of customers. Our goal is to improve the systems responsible for converting, capturing, organizing, and following up with the opportunities your business generates.
Yes. Our monthly plans include ongoing technical support and maintenance according to the services included in your package.
Website Questions
Everything you need to know about our conversion-focused websites, including design, mobile optimization, SEO, hosting, maintenance, ownership, and ongoing support.
A conversion-focused website is designed around more than appearance. Clear messaging, calls to action, trust elements, mobile usability, contact options, and strategic page layouts work together to make it easier for visitors to take action.
Your website includes professional design and development, mobile optimization, on-site SEO, speed optimization, contact and quote forms, conversion elements, security, hosting, backups, maintenance, and ongoing support.
Yes. Every website is optimized to provide a professional experience across desktop, tablet, and mobile devices.
Essential on-site SEO is included. This covers areas such as page structure, headings, metadata, mobile optimization, performance, and other technical foundations that help search engines understand your website.
Yes, hosting can be included as part of your monthly website service, together with maintenance, security, backups, and technical support.
Yes. Ongoing maintenance and minor website updates can be included with your monthly plan. Larger redesigns or new functionality may be quoted separately.
For a website purchased with a one-time setup/build fee, your website remains yours subject to the terms agreed upon before the project begins. Hosting, maintenance, and third-party software services are separate ongoing services.
Your website does not simply disappear because you stop using our maintenance service. We can arrange the appropriate transfer or hosting setup according to your agreement, while services included specifically in the monthly plan will end.
If your website uses backend-dependent forms or functionality, we can replace essential lead-capture functionality with a standard contact method so the website can continue functioning independently. CRM automation, automated follow-up, and other backend functionality will no longer operate after the backend service ends.
Growth System Questions
Discover how our CRM, automations, lead follow-up, booking, and reputation systems work together to help you manage and convert more opportunities.
The backend system connects the customer-facing website with tools designed to manage what happens after someone shows interest in your business.
It can include CRM, sales pipelines, automated SMS and email follow-up, workflow automations, online booking, reputation management, and other business processes.
Your CRM provides one organized place to manage leads and customer information. The sales pipeline helps you see where each opportunity stands—from a new inquiry through follow-up, appointment, and ultimately becoming a customer.
When someone becomes a lead, predefined workflows can automatically send relevant SMS and email follow-ups, create tasks, send notifications, or trigger other actions based on the customer's journey.
Workflow automations handle repetitive processes automatically. They can connect lead capture, notifications, follow-ups, appointments, pipeline updates, review requests, and other actions based on predefined triggers.
The AI Chatbot can engage website visitors, answer common questions, collect information, capture leads, and guide potential customers toward an appropriate next step.
The AI Receptionist can help handle incoming calls, answer common questions, collect customer information, and assist with appointment booking when configured for your business.
AI lead qualification helps collect relevant information from new inquiries and identify higher-intent opportunities, allowing your business to prioritize the leads that may require attention.
Reputation management helps streamline the process of requesting customer reviews and following up with customers after a completed service, making it easier to build a stronger online reputation.
Yes. While subscribed to the applicable backend plan, you'll receive access to the tools and areas of the system required to manage your leads, conversations, appointments, and opportunities.
No. We configure the system around your business and handle the technical setup. You'll only need to understand the parts relevant to running your day-to-day operations.
Yes. Workflows, pipelines, follow-up sequences, booking processes, and other functionality can be configured around how your business operates rather than forcing every business into the same process.
In most cases, yes. We can review your current website and determine which backend features can be integrated without rebuilding the entire site.
Your access to the managed backend platform and its services—including CRM, automations, workflows, and other subscription-dependent features—will end according to your agreement.
If you purchased your website separately, cancelling the backend service does not mean losing the website itself.
The monthly fee isn't simply for software access. It covers the managed infrastructure behind your system, including the CRM, automations, workflows, platform access, maintenance, monitoring, updates, and ongoing support included in your plan.